Conflict Resolution: From Workplace Tensions to Team Solutions - Adelaide
Conflict Resolution: Dealing with workplace tensions from team to team solutions
Course Outline Adelaide
by Dana Harris, Business Guru Mechanical Engineer Example Profile
**Course Overview**
Certainly, workplace conflict is inevitable, but destructive conflict is not. This is an all inclusive training program re shaping how you deal with tensions in the office, giving you the essential tools to help guide difficult conversations and form stronger team relationships. Instead of avoiding issues or allowing them to fester, you will learn to open confrontations by taking them in a constructive direction, so you can prevent them from becoming workplace drama.
In this interactive course, the emphasis is on representing Australian professionals in the situations that they are actually confronted with, passive aggressive email chains, meeting room showdowns etc. You will also find most conflicts at the workplace are not disagreements about surface matters but over more fundamental feelings of not being heard, misunderstood, underappreciated, etc. Once you understand the underlying reasons, you'll take the heat out of conflict so that it becomes a dynamic force for better teamwork and more rewarding working relationships.
The training is a combination of interactive workshops, role plays, and real life practice: Try your new abilities in a safe environment. You will leave with actionable strategies you can put into place today, whether you are managing the team, facilitating between co workers, or dealing with your own office drama.
**Curriculum Based Learning Outcomes**
Upon a successful achievement of this program, learners should be able to:
**Identify and Assess Conflict Situations**
Spot the early signs of tension at work before it gets a grip
Learn the difference between productive friction and destructive opposition
Determine when to treat, and when to let it resolve spontaneously
**Apply Effective Communication Techniques**
Have hard conversations without causing defensiveness
Employ active listening skills to reveal what it beneath the surface
Ask leading questions to help others think toward consensus
**Implement Mediation Strategies**
Act as a neutral third party Mediate sensitive conversations for opposing sides
Remain neutral and empathetic while navigating feelings
Lead teams through organised problem solving processes
**Manage Personal Responses to Conflict**
Keep a tight control on your emotions when things are stressful.
Adjust style of communication to types of personalities and styles of conflict
Be professional and manage interpersonal relationship issues
**Create Sustainable Solutions**
To develop next steps to secure long term conflict resolution
Create preventive strategies to minimise future work tension
Encourage team cultures that manage disagreements constructively
**What You Will Learn**
**Level 1: The Dynamics of Workplace Conflict**
The real causes of typical office conflicts
Typical conflict prompts in Australian worksites
Healthy Conflict vs Destructive Discord
The price of unresolved workplace tensions that impact team performance
**2.1 Early detection and prevention**
Identifying early signs of increasing pressure
When you should intervene and when you should leave it alone
Developing teams that do not go into conflict mode warfare mode
Establishing a sense of psychological safety to speak freely
**Module 3: Essential Conversation Skills**
Making our hardest conversations productive
Language techniques that reduce defensiveness
Listening exercise active to reveal the true issues
Controlling your own emotional reactions in argumentative points
**Module 4: Methods of Mediation and Facilitation**
Remaining neutral while mediating between disputing factions
Guiding others toward self generated solutions
Mediating the dynamics of group work in conflict resolution
When to bring in the HR or the higher ups
**Module 5: Understanding Different Approaches to Conflict**
Handling people who won't address conflict
Managing aggressive or confrontational personalities
Modifying your style depending on the medium
Cultural considerations in conflict resolution
**Module 6: Implementation and Follow Up**
bringing the order home and making it stick What Kind of Talk Are You Having?
Building accountability without micromanaging
Establishing feedback loops for evolving the relationship
**Module 7: Practical Application Workshop**
Role playing real workplace scenarios
Peer feedback and skill refinement
Action planning for on the job results right now
Building personal conflict resolution toolkit
**Concluding Remarks**
This intensive training in conflict resolution equips Australian workers with skills they can put into practice immediately to turn workplace conflict from a problem into an opportunity to build better team relationships. Unlike theoretical ways of learning, this course is rendered to teach you how to effectively navigate such encounters you are already facing on a daily basis, from misunderstandings made over email or when you meet in a conference room.
You'll gain confidence dealing with the awkward moments at work that used to make you afraid and make you want to avoid. The extensive toolkit you'll develop features conversation devices and mediation strategies that work for all kinds of personalities in all sorts of conflicts.
The course stresses that conflict in of itself isn't the problem, it's how we deal with it that determines whether it is destructive or constructive. You'll come to see dissent as simply a healthy aspect of the collaborative process, one that, when managed well, can make teams stronger and improve workplace relations.
Most importantly, you will learn that effective conflict resolution is not about the absence of disagreement, but the presence of an environment of open, honest, respectful discussion. This results in the kind of workplaces in which individuals feel they are being listened to, valued, and engaged in solutions that benefit all concerned. By focusing on teamwork building, you'll create lasting positive change in your organisation.
**Length:** One day intensive workshop (7 hours)
**Structure:** Interactive training with exercises and "real life" use cases.
**Appropriate For:** Team leaders, managers, HR professionals, and anyone who want to further develop their relationship skills at work.